FREQUENTLY ASKED QUESTIONS
What age children can attend?
The group is for preschool children, generally those aged 0-6.
Can younger babies/siblings attend?
Yes, siblings under 14 months of age can attend our playgroups free of charge.
Can the father of my child bring him/her to the playgroup?
Yes, we welcome any member of the family over the age of 18 years to attend as a guardian. Guardians must supervise their children at all times and we encourage active participation during our playgroup sessions.
Do I have to participate?
Parent involvement is a critical part of playgroup and you are responsible to help your child with different tasks and activities unless otherwise advised by the facilitator.
What happens once I’ve registered
Once you have registered your child, you will be added to the WhatsApp group where all information will be communicated.
Can I get a refund on the fees paid?
In accordance with our policies, we don't provide any refunds for days missed.
Do you offer make up sessions if I can’t attend?
We do not offer make up sessions if you can’t attend.
What happens if a session is postponed/Cancelled?
If we postpone a session due to extreme weather or lockdown we will move it to the same day of the week during school holidays. It is the responsibility of the parent/guardian to attend the rescheduled session. Refunds will not be issued if the children are unable to attend the makeup session. In the event that we need to cancel a session, parents/guardians will be offered a refund for that session. Refunds will only be issued if a session is cancelled by Nature Crew.
Do you offer trial sessions?
We offer trial sessions for new members so you get the opportunity to experience the playgroup before you commit to enrolling for the term. Trial sessions can be booked online.
Do I need to be vaccinated to enrol my child?
Proof of vaccination is not required.